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Senior Customer Service Advisor

Hays Office Support-Derby Jobs


Posted by: Hays Office Support-Derby
View all jobs from Hays Office Support-Derby
Address: 64-70 St Peters Street
Derby
DE1 1SN
Contact Details: 01332 366993
Date Posted 28th Aug 2008
Reference Code: 1461715
View Since Posting: 28
Salary: £17000 - £18000 per annum
Vacancy Location: Castle Donnington
Full Description:
An exciting temporary to permanent opportunity for a candidate with experience of managing a busy team within a customer service environment.

Working for an automotive repair business, you will manage a team of three customer service advisers on a day to day basis, monitoring their work and providing management support and guidance. You will assess their performance in a busy, fast-paced office and ensure that speedy customer service does not mean a compromise in service levels.

The team and yourself will be taking calls from a variety of sources to arrange repairs to vehicles, using a database system to book and track the repairs.

You will have a strong background in team management and customer service, and experience within an automotive environment would be a definite advantage. The role is offered on a temporary to permanent basis for the right candidate.