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Repair Team Leader
This job has expired, and cannot be applied for.
- Posted By: Tek Personnel
- Address:
- Contact: 0114 2525730
- Date Posted: 3rd Jul 2008
- Salary: EUR45000 - EUR75000 per annum
- Location: Other
- Reference Code: cc-rdb476
- Views Since Posting: 26
- Full Description:
Repair Team Leader
Job description
The repair team leader is responsible for the day-to-day operations of a EMEA repair department located in Western Belgium near the French border. The role includes but is not limed to:
Management & co-ordination tasks:
* Co-ordination, planning and monitoring of the repair process of returned consumer electronics products to ensure on-time delivery in a cost effective way. Develop and maintain repair schedules, task assignments and allocation of resources and equipment to ensure optimum performance and compliance with departmental commitments
* Documentation of the repair process and correct follow-up in order to guarantee repair quality. Analyse and continuously search to improve the repair process. Participate in projects to reduce end-to-end supply chain costs through internal and external repair assessments to identify outsource, cost reduction, quality improvement & cycle time reduction opportunities
* Maintain liaison with external repair partners and service representatives to ensure that equipment and requirements meet established standards and that applicable policies and procedures are complied with. Establish service agreements with third party repair centers
* Communication & coordination with Customer Care and Sales Operation on customer and repair related topics. Define key repair terms and conditions in service contracts.
* Managing a team of technicians and repair coordinators: coaching to optimize performance as individuals and as a team, hiring, performance appraisals, disciplinary actions, promotions, vacation schedules, supervise training of employees
Operational tasks:
* Handle customers requests
* Follow up the internal rework and repair lines
* Follow up the external repairs
* SAP data transactions
* Daily/Weekly and Monthly reporting. Prepare and analyse reports and statistical data setting forth progress, adverse trends, and appropriate recommendations or conclusions
Profile
* You have strong people management, organizational and leadership skills.
* As multitasker you show an open, organised and structured way of working in a time-managed manner with a permanent follow-up of activities.
* You have advanced computer skills (MS Office)
* You are willing to travel occasionally (max 15%)
* Excellent verbal and written communication skills are required with mandatory multilingual skills, at least including English and Dutch and/or French. Knowledge of any other language is a plus.
*experience with electronics repair is very much a benefit
This position is based in Western Belgium and is commutable from Bruges, Gent, Lille, Kortrijk etc
CANDIDATES MUST ALREADY HAVE THE UNRESTRICTED RIGHT TO LIVE AND WORK IN THE EUROPEAN UNION.
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